Inspired Gaming

A Smarter, Flexible Mobile Estate for Inspired

Service:

Connectivity and Voice, Managed IT Services

Sector and Size

Enterprise

Want to learn more? Speak to our team today.

About Inspired Gaming

Inspired is a global leader in providing innovative content, technology, hardware, and services to the regulated gaming, betting, lottery, and leisure industries. Operating in around 35 jurisdictions worldwide, they support both retail and mobile channels with high‑performance, reliable solutions.

The company powers more than 50,000 gaming machines across betting shops, pubs, gaming halls, and other venues, delivering advanced systems and engaging content. Their virtual sports products are offered through over 44,000 retail channels, and their digital games are available on more than 100 online gaming websites globally.

Inspired also supplies a broad range of amusement and entertainment solutions, with an installed base of over 19,000 devices. Their scale, innovation, and commitment to exceptional player experiences have made them a trusted partner for operators across multiple markets.

Client Challenge

Inspired went to market seeking the most competitive and flexible communications solution, one that would deliver commercial value without compromising service quality. Their objective was to secure a partner capable of supporting both current requirements and future growth across a large, complex technology estate.

A key priority was identifying a provider that demonstrated flexibility, reliability, strong service delivery, and cost efficiency. With an estate comprising 1,400 mobile connections across Vodafone and O2, along with 3,350 Microsoft licences spanning 11 different product types (from Intune to Azure AD P1), they needed a unified, scalable, and capable partner.

Inspired required a fully joined‑up service model that would simplify operations and eliminate fragmentation. Specifically, they needed:

A centralised help desk and triage system
One agreement, one bill, designed entirely around their organisation
The ability to move users seamlessly between Vodafone and O2, including tariff changes and flexible live SIM volumes
Comprehensive bill reporting and usage insight
A proactive client services team with strong, visible account management
A smooth, well‑managed migration from their incumbent provider
International discounting, usage optimisation, and cost control
Enhanced roaming capabilities
Robust MDM and security options

Inspired’s challenge was to consolidate a complex estate under a partner who could provide a tailored, future‑proofed solution with high service standards and complete commercial transparency.

What We Did

Digital Origin designed a fully end‑to‑end solution that evolves and scales with Inspired’s business, meeting their detailed requirements both now and in the future. The approach delivers complete flexibility, transparent commercials, and a robust support structure tailored to a large, multi‑network mobile estate.

Flexible, Future‑Proof Mobile Estate

All SIMs are on 30‑day terms with a fixed line rental for 24 months on either Vodafone or O2.
A shared data pool gives all users access to the same centrally managed allowance.
Inspired is not tied to any network, they can move any number of users between O2 and Vodafone with just 30 days’ notice.
The contract allows full scalability, with no minimum holding and the ability to flex SIM volumes up or down as required.
Additional SIMs are provided on coterminous 30‑day terms at the same agreed rates.

Enhanced Global Mobility

A fully redesigned set of World Traveller bolt‑ons for Vodafone and O2.
Bespoke international call rates for UK‑to‑rest‑of‑world traffic.
A full VIP support package for executive users.

Intelligent Billing & Insight

Monthly billing reports highlight anomalies, usage trends, and recommended actions, helping Inspired manage cost, policy compliance, and user behaviour.

Implementation & Post‑Sale Support

Managed Onboarding

Digital Origin executed a structured onboarding and deployment process, working closely with Inspired’s team to plan and schedule the migration with zero disruption. On‑site support was provided for installations and training. Once complete, a joint post‑implementation review and sign‑off ensured full satisfaction.

Proactive Client Services

Inspired now benefits from:

Proactive bars, alerts, and real‑time changes
Automatic bolt‑ons to prevent overspend
Dedicated account management (desk‑based and field‑based)
A world‑class, integrated ticketing system for fast response and complete visibility

This proactive model ensures ongoing optimisation, consistent service excellence, and meaningful insights during monthly and quarterly reviews.

"We approached Digital Origin with a challenging set of requirements in a very competitive market. Throughout they were able to demonstrate a very flexible approach and what proved to be a very cost-effective solution. We were impressed with the team at Digital Origin from the initial sales calls to the ongoing account management. We got a real sense that they understood our needs and would prove to be valued partners solutions with a total installed base of more than 19,000 devices."

Matt Selby

Inspired Gaming
"We feel Digital Origin are the perfect partner for Inspired and although they’re a fairly new business they bring with them many years’ experience in the industry from previous roles. Myself and the team at Inspired were extremely impressed with Mike and James from the outset and they understood our needs well and put a proposal forward that addressed those needs in a way which works for both parties. I would not hesitate to recommend the team at Digital Origin to other businesses looking at changing their IT & Telecoms provider"

CFO

Inspired Gaming
"The team at Digital Origin have given us the flexibility that no other supplier could offer – being able to entirely customise our estate on 30 days’ notice. Helping us control and keep costs down wherever possible and provide support with fast turnaround. The transition from our incumbent to Digital Origin was so easy, with only a handful of user questions through to me for support. I would entirely recommend any business looking to move away from the traditional mobile network models to consider Digital Origin for tender."

Polly Ingley

Inspired Gaming