Festive Updates & Support Hours

As the holiday season approaches, we want to ensure you’re fully supported during this period. Below, you’ll find all the details about our festive telephony routing, adjusted helpdesk opening hours, and emergency out-of-hours support.

We hope these updates provide clarity and confidence as you plan for the festive period. If you have any questions or specific requests, our team is here and ready to help.

Wishing you a wonderful festive season,

The Digital Origin Team

Festive Telephony Routing

For clients with telephony services through Digital Origin, we’re here to make festive preparations simple. By scheduling your festive messages and updating opening hours in advance, you can ensure your customers receive cheerful, professional greetings throughout the festive period.

Simply reach out to your Account Manager to arrange your tailored messaging. Whether it’s updating your voicemail, setting up holiday routing options, or creating seasonal announcements, we’ll handle the details for you.

Important: Confirm all changes with your Account Manager by Friday 12th December to guarantee implementation before the festive period.

Helpdesk Opening Hours

Below are the adjusted helpdesk hours for the festive period to ensure you’re supported when you need it:

24th Dec: 08:00 – 13:00
25-26th Dec: Closed
27th Dec: 08:00 – 13:00
28th Dec: Closed
29-30th Dec: 09:00 – 17:00
31st Dec: 09:00 – 15:00
1st Jan: Closed
2nd Jan: 08:00 – 17:00
From 5th Jan: 08:00 – 18:00 (normal hours resume)
For non-urgent matters during the festive break, we recommend emailing helpdesk@digital-origin.co.uk or logging a ticket via the Support Portal and our team will address it as soon as possible.

Hardware Order Deadline

All hardware orders needed before the festive period must be placed by 4pm on Friday 19th December 2025.

The final shipping date is Monday 22nd December 2025.

Orders placed after this time will be processed once deliveries resume on Monday 5th January 2026.

Temporary Pause on New User Setup Requests

New user setup requests will pause from Friday 19th December and resume on Monday 5th January 2026.

This pause allows us to complete our year-end audit and stocktake efficiently.

Emergency Out-of-Hours Support

When our helpdesk is closed, you can still rely on Digital Origin for urgent support. We offer a 24/7 emergency line where you can speak to a real person to log your ticket and an out-of-hours engineer will follow up.

This service is designed specifically for emergency situations that cannot wait until standard business hours and is charged at £150 per hour.

For non-urgent matters, please log tickets via helpdesk@digital-origin.co.uk or the Support Portal, and our team will respond during normal hours.

Your peace of mind is our priority, especially over the festive period.