Upcoming Bank Holiday Updates & Opening Hours

As the upcoming Bank Holidays approach, we want to make sure you’re fully supported throughout this period. Below you’ll find all the information you need on our Bank Holiday telephony routing, helpdesk opening hours and emergency out‑of‑hours support.

If you have any questions or need anything tailored to your setup, our team is always here to help.

The Digital Origin Team

Telephony Routing

For clients with telephony services through Digital Origin, we’re here to help you prepare for the Bank Holidays. If you’d like to update your messages or opening hours, you can pre‑schedule these now to ensure your customers receive a professional and cheerful greeting during this period.

Simply reach out to your Account Manager to discuss and arrange your tailored messaging. Whether it’s updating your voicemail, setting up holiday-specific routing, or creating an announcement. We’ll handle the details for you.

Important: To guarantee everything is in place before the break, please confirm any changes with your Account Manager no later than Monday 30th March. After this date, we cannot guarantee implementation in time.

If you have any questions or need guidance, we’re here to help keep your telephony running smoothly over the upcoming bank holidays.

Helpdesk Opening Hours

Below are the adjusted helpdesk hours for the Bank Holidays to ensure you’re supported when you need it:

• Friday 3rd April Bank Holiday: Closed
• Saturday 4th April: 08:00 – 13:00
• Monday 6th April Bank Holiday: Closed
• Saturday 2nd May: 08:00 – 13:00
• Monday 4th May Bank Holiday: Closed

For non-urgent matters during the holidays, we recommend emailing helpdesk@digital-origin.co.uk or logging a ticket via the Support Portal and our team will address it as soon as possible.

Emergency Out-of-Hours Support

When our helpdesk is closed, you can still rely on Digital Origin for urgent support. We offer a 24/7 emergency line where you can speak to a real person to log your ticket and an out-of-hours engineer will follow up.

This service is designed specifically for emergency situations that cannot wait until standard business hours and is charged at £150 per hour.

For non-urgent matters, please log tickets via helpdesk@digital-origin.co.uk or the Support Portal, and our team will respond during normal hours.